Refunds Policy
Refund requests are reviewed on a case-by-case basis. Please also read our Exchange and Return Policy, as all returned items must meet its eligibility requirements.
Open each dropdown below to read the full policy.
REFUND ELIGIBILITY
A refund may be considered when:
- An eligible returned item passes our quality inspection
- An item is damaged, defective or incorrect
- An item becomes unavailable after payment
Approved refunds cover the value of the eligible item only. Original shipping fees, return shipping costs and other delivery-related charges are non-refundable once an order has been processed or dispatched.
Please refer to our Exchange and Return Policy for the applicable process and eligibility requirements.
REFUND PROCESS
Where a return is required, you must:
- Request it within 7 calendar days of delivery
- Meet the requirements in our Exchange and Return Policies
Approved refunds:
- Cover the value of the eligible item
- Exclude original and return shipping fees
- Are issued to the original payment method
If a paid item becomes unavailable before it is processed or shipped, you may choose a full refund or store credit for its full value.
NON-REFUNDABLE ITEMS
The following cannot be returned, exchanged or refunded:
- Sale or discounted items
- Promotional gifts and gift cards
- Worn, washed, damaged or altered items
- Custom, special-order or personalised items
- Accessories and bodysuits
Sale and discounted purchases are final. Promotional gifts offered during sales remain at the brand’s sole discretion.
PROCESSING TIMELINES
Once your return is received, it will undergo a quality inspection, which normally takes 2–5 business days. We will notify you electronically once the review is complete.
Approved returns are issued as:
1. A store credit, which may be used to reorder the item in another size or purchase a different item.
2. A refund equal to the value of the returned item, excluding shipping fees. Refunds will be issued to the original payment method.
If a paid item becomes unavailable, you may choose store credit for its full value or a full refund to your original payment method.
Approved refunds are processed within 10–15 business days, although your bank or card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact hello@olarsgrace.com.
