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Surat, Gujarat
6 hours ago

Exchange & Returns

We stand by the quality of our goods and services and of course want our customers to be satisfied with their items. Before every package leaves our facility, it is carefully checked by our quality control team. If you receive an item that has any damage, you must notify our Customer Service team immediately via complaints@olarsgrace.com, so that we can rectify the situation as quickly as possible.

Please note that all our policies, terms and conditions should be read before placing your order as we will ensure compliance.

ORDER/SIZING EXCHANGE

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. All returns and exchange are acceptable only via our trusted partners DHL  within 5-7 calendar days from the date of delivery.

We encourage all customers to be very sure of their sizing before placing an order.

ELIGIBILITY FOR AN EXCHANGE

To be eligible, Items returned must be unused, maintaining attached tags and original packaging. Original packaging must not be damaged or defective.

Olarsgrace will not accept any items returned with obvious signs of wear or wash and cannot accommodate damages after wear or improper care.

Return shipping fee is the sole responsibility of the client. 

Exchange requests can be made under the following conditions;

  • An obviously defected item.
  • Wrong sizing. 
  • A mix up in your order.
  • A sold-out item.

Exchanges will not be granted unless ALL of the following conditions are met:

  • The hang tag and labels are intact as received.
  • No rips, cuts, or tears in the fabric
  • No stains on the garment

SALE ITEMS

  • Items on SALE cannot be exchanged or refunded. All sale/discounted items are final.
  • Gift or promotional items during sales are at the sole discretion of the brand.

EXCHANGES (IF ELIGIBLE)

  • Items on SALE cannot be exchanged or refunded. All sale/discounted items are final.
  • For wrong sizing, items can only be exchanged for a store credit. You can re-order same item or any other item of your choice using the store credit.
  • Refunds are only made in the case of a sold-out item in which items haven’t been processed or shipped. Refund processing, in this case, takes 7 business days.
  • Only regular priced items may be exchanged, unfortunately sale items or promotional items (when a discount code is applied) cannot be exchanged or refunded.

  • Once your returned item is received and inspected by the relevant department, you will be notified electronically of the status of your exchange request. Usually this takes between 2-5 business days from the day of returning the items back to us.
  • If the returned item passes necessary checks, a store credit will be granted to process an exchange.
  • Shipping Charges: Unfortunately, we cannot refund shipping charges. 

DOMESTIC

Returns or exchanges must be postmarked within 5-7 calendar days from the date of delivery only via our logistics partner DHL.

INTERNATIONAL

Returns or exchanges must be postmarked within 5-7 calendar days from the date of delivery only via our logistics partner DHL.

OPENING PACKAGES

Please open your packages with care, and do NOT cut open your package with scissors. We will not accept the return of an item that was damaged when opening the package.

 

Still, have questions? Please check out our FAQ section or email us at complaints@olarsgrace.com
This is important so we can track all complaints and resolve accordingly.

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