FAQs

Does Olarsgrace produce her outfits?

All outfits are designed and produced by Olarsgrace in Lagos, Nigeria.

Is It safe to shop online with Olarsgrace?

Yes, indeed. We subscribe to the highest security and encryption standards, allowing our customers to shop with an absolute peace of mind.

Do we ship worldwide?

We ship worldwide via DHL express. Please view our shipping policy for more information.

What sizes are available?

Sizes available are UK 4 - 20 and US 6 - 18. Please check the updated Olarsgrace size chart.

Do we have an exchange or return policy?

Please read the section for the exchange/return policy.

How do I know the prices in US dollars?

Please click the dollar sign for the prices in dollars.

What is the estimated delivery time frame?

Please check our shipping policy for more information.

Can payment be made on delivery?

All payments are made before delivery.

Are your prices negotiable?

No, they are not. Prices are fixed for purchase.

Can I cancel or change my order?

Orders can be changed 2 hours after it has been placed. We begin processing orders immediately, for this we can’t cancel orders.

How do I know if the product fits?

Kindly refer to the Olarsgrace size chart and measurement tutorials to help determine your exact measurements. We also have our customer care representatives you can seek advice from if you’re still unsure.