Refund Policy

Refund requests are reviewed on a case-by-case basis. For returns and exchanges, please view our Exchange and Return Policy for eligibility requirements.

Read our policies below.

REFUND ELIGIBILITY

A refund will be provided if the item received is obviously damaged or defective upon delivery. Approved refunds cover the value of the eligible items.

For returns and exchanges, please refer to our Exchange and Return Policy for the applicable process and eligibility requirements.

If you have received a damaged or defective item, please ensure to contact complaints@olarsgrace.com within seven (7) calendar days of successful delivery.

NON-REFUNDABLE ITEMS

The following cannot be returned, exchanged or refunded:

  • Sale or discounted items
  • Promotional gifts and gift cards
  • Worn, washed, damaged or altered items
  • Custom, special-order or personalised items
  • Accessories and bodysuits

Sale and discounted purchases are final. Promotional gifts offered during sales remain at the brand’s sole discretion.